Complaints Procedures

Endwoods Complaints Handling Policy


Our complaints policy

We are committed to providing a high-quality Estate Agents Service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We will acknowledge your complaint in writing within 3 working days and a proper investigation will be promptly undertaken by a Senior member of staff. We have 15 working days of receipt of the original complaint to consider your complaint.

A formal written outcome of our investigation will be sent to you within this time. In exceptional cases, if the timescale needs to be extended beyond this limit, we will keep you fully informed with an explanation of our investigation.

The Senior member of staff dealing with your complaint will be the Director of Endwoods Amir Uddin. You may make your complaint in writing by post marked confidential addressed to:

Amir Uddin


325 High Road



or by emailing


If we have not resolved your complaint to your satisfaction within this time, you may take your complaint to The Property Ombudsman. You have 12 months from the date of our final view point on the investigation to pursue your complaint with The Property Ombudsman.

For further information you should contact The Property Ombudsman on:

Telephone: 01722 333306

Post: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP

or visit:



Kind Regards,


Mr Amir Uddin ANAEA

Endwoods Residential & Commercial Director

Mobile No: 07722282786

naea l propertymark             

Membership Number M0243353




Scheme Ref: C0131572


The Property Ombudsman 

Membership Number T02960

My deposits TDS 



Mr Zia Hoque

Endwoods Operations Manager

Mobile No: 07712603008



At Endwoods we love trees! No trees were killed to send this mail, however a large number of electrons were terribly inconvenienced

Please don't print this email unless it is necessary. Every printed email may harm a tree we love.

Thank You!


Endwoods 325 High Road, Ilford, London, IG1 1NR. Tel: 020 8191 8575 Email:


Endwoods is a trading name of B2BINVESTMENTS LTD Company Registration No.11725451

Registered Office: Endwoods 325 High Road, Ilford, London IG1 1NR.


The content of this email is confidential. If you have received it by mistake, please inform us by an email reply and then delete the message. It is forbidden to copy, forward, or in any way reveal the contents of this message to anyone. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, the sender will not be held liable for any damage caused by the email.