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We are members of the following:

CONTACT INFORMATION

London Office:

325 High Road, Ilford, London, 1G1 1NR, United Kingdom

 

Email:

info@endwoods.com

 

Telephone:

02081918575

 

Mobile:

+44 7722 282786

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©2019 Copyright Endwoods Real Estate | Built By Kuddin

Complaints Procedures

Endwoods Complaints Handling Policy

 

Our complaints policy

We are committed to providing a high-quality Estate Agents Service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We will acknowledge your complaint in writing within 3 working days and a proper investigation will be promptly undertaken by a Senior member of staff. We have 15 working days of receipt of the original complaint to consider your complaint.

A formal written outcome of our investigation will be sent to you within this time. In exceptional cases, if the timescale needs to be extended beyond this limit, we will keep you fully informed with an explanation of our investigation.

The Senior member of staff dealing with your complaint will be the Director of Endwoods Amir Uddin. You may make your complaint in writing by post marked confidential addressed to:

Amir Uddin

Endwoods

325 High Road

Ilford

IG1 1NR

or by emailing info@endwoods.com

 

If we have not resolved your complaint to your satisfaction within this time, you may take your complaint to The Property Ombudsman. You have 12 months from the date of our final view point on the investigation to pursue your complaint with The Property Ombudsman.

For further information you should contact The Property Ombudsman on:

Telephone: 01722 333306

Post: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP

or visit: www.tpos.co.uk

 


 

Kind Regards,

 

Mr Amir Uddin ANAEA

Endwoods Residential & Commercial Director

Mobile No: 07722282786

naea l propertymark             

Membership Number M0243353

 

propertymark

CLIENT MONEY PROTECTION

Scheme Ref: C0131572

 

The Property Ombudsman 

Membership Number T02960

My deposits TDS 

 

 

Mr Zia Hoque

Endwoods Operations Manager

Mobile No: 07712603008

 

 

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Thank You!

 

Endwoods 325 High Road, Ilford, London, IG1 1NR. Tel: 020 8191 8575 Email: info@endwoods.com

Website: www.endwoods.com

Endwoods is a trading name of B2BINVESTMENTS LTD Company Registration No.11725451

Registered Office: Endwoods 325 High Road, Ilford, London IG1 1NR.


 

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