Endwoods Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality Estate Agents Service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We will acknowledge your complaint in writing within 3 working days and a proper investigation will be promptly undertaken by a Senior member of staff. We have 15 working days of receipt of the original complaint to consider your complaint.
A formal written outcome of our investigation will be sent to you within this time. In exceptional cases, if the timescale needs to be extended beyond this limit, we will keep you fully informed with an explanation of our investigation.
The Senior member of staff dealing with your complaint will be the Director of Endwoods Amir Uddin. You may make your complaint in writing by post marked confidential addressed to:
325 High Road
or by emailing firstname.lastname@example.org
If we have not resolved your complaint to your satisfaction within this time, you may take your complaint to The Property Ombudsman. You have 12 months from the date of our final view point on the investigation to pursue your complaint with The Property Ombudsman.
For further information you should contact The Property Ombudsman on:
Telephone: 01722 333306
Post: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
or visit: www.tpos.co.uk
Mr Amir Uddin ANAEA
Endwoods Residential & Commercial Director
Mobile No: 07722282786
naea l propertymark
Membership Number M0243353
CLIENT MONEY PROTECTION
Scheme Ref: C0131572
The Property Ombudsman
Membership Number T02960
My deposits TDS
Mr Zia Hoque
Endwoods Operations Manager
Mobile No: 07712603008
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Endwoods 325 High Road, Ilford, London, IG1 1NR. Tel: 020 8191 8575 Email: email@example.com
Endwoods is a trading name of B2BINVESTMENTS LTD Company Registration No.11725451
Registered Office: Endwoods 325 High Road, Ilford, London IG1 1NR.
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